Delivery of Goods & Services Policy
The Supplier, or a designated delivery carrier, will deliver the Goods to the agreed delivery location (“Delivery Location”) on the date(s) outlined in the Order Confirmation.
Delivery of Goods shall be considered completed once the Goods have been unloaded at the Delivery Location by the Supplier or its appointed carrier.
Where Services are included, the Supplier will perform them at the Delivery Location on the dates stated in the Order Confirmation. Services will be deemed delivered once the Supplier has fully completed the agreed Services.
Delivery Timeframes & Charges
• Order cut-off time: 14:00
• Handling time: 3–5 days
• Transit time: 1–2 days
• Typical total delivery time: 7 working days
• Delivery of equipment: Free of charge
• Delivery of parts: £6.95 per delivery
Delivery dates are not guaranteed deadlines. The Supplier will make reasonable efforts to meet estimated delivery timeframes; however, all dates provided are indicative only.
Acceptance & Quantity Tolerance
The Customer may reject Goods if the quantity delivered falls outside the permitted tolerance range specified in the Order Confirmation.
Partial Deliveries
The Supplier reserves the right to deliver the Goods or undertake the Services in separate instalments. Each instalment may be invoiced individually and must be paid for accordingly. Any delay or issue affecting one instalment does not entitle the Customer to cancel remaining instalments or terminate the Contract.
Delays & Customer Responsibilities
The Supplier shall not be responsible for any delay or failure to deliver where such delay is caused by:
• the Customer not making the Delivery Location accessible.
• the Customer failing to prepare the Delivery Location for the Goods/Services (including necessary groundwork, utilities, or equipment);
• insufficient or unclear instructions provided by the Customer;
• events outside the Supplier’s reasonable control (Force Majeure).
Failure to Accept Delivery
If the Customer does not take delivery when the Goods are ready, the Supplier may store and insure the Goods until collection or redelivery. All related costs including storage, insurance, and attempted re-delivery will be charged to the Customer at the Supplier’s current rates.
If the Customer has not collected the Goods or accepted delivery within 10 Business Days after the agreed delivery date, the Supplier may resell or otherwise dispose of the Goods. The Supplier shall:
• deduct reasonable storage and resale expenses;
• return any remaining balance to the Customer or invoice the Customer for any shortfall between the resale price and the price originally paid.
Returns Policy
Customers may return products to the Company within 14 days of dispatch, provided they include a completed Returns Form, available upon request from our customer service team.
Returns will not be accepted without a completed Returns Form, except in cases where delivery was refused or not accepted upon arrival.
If a customer believes an item to be faulty, unfit for purpose, or not of satisfactory quality, the item may be returned by the customer or collected by the Company at the customer’s expense. Once the returned goods have been assessed and verified by the Company as faulty, unfit for purpose, or unsatisfactory in quality, a refund or credit will be issued, and a replacement item will be supplied free of charge, where applicable.
If, upon inspection, goods are found not to be faulty or any fault is deemed to be a result of customer negligence, misuse, or incorrect handling, no carriage or collection costs will be refunded. Replacement goods may be provided at the customer’s cost, including product price and delivery charges.
For returns where an item has been ordered in error, purchased on behalf of another in error, or the customer has simply changed their mind, no outbound or return carriage costs will be refunded. In addition, a handling and administration fee will be deducted from any refund or credit, unless the goods are proven to be faulty.
The Company accepts no responsibility for items lost or damaged during return transit unless return collection was arranged directly by the Company.
If you are a consumer, your statutory rights are not affected by this policy.
Important: Where goods or components arrive damaged, incorrect, or with any issue, photographic evidence will be required before an investigation can proceed. This assists us in making claims with manufacturers and couriers and ensures swift resolution.